Customer Service (CRM, KYC & Phone-Based Customer Service)

In the dynamic realm of customer service, professionals are the linchpins of business success, orchestrating seamless customer interactions and bolstering brand loyalty. In the UK, this field isn't just flourishing—it's thriving. With a robust demand for customer service skills, the average salary ranges from £20,000 to £30,000 annually, reflecting a burgeoning market. An impressive surge in job vacancies underscores the sector's vitality, marking customer service as a career path teeming with opportunities.

Our Customer Service Bundle, focusing on CRM, KYC, and Phone-Based Service, provides an all-encompassing theoretical framework. Covering five comprehensive courses, this bundle equips learners with the essentials of Customer Relationship Management (CRM), Know Your Customer (KYC) principles, and the nuances of phone-based service. From understanding the voice of the customer to mastering service environments, this curriculum is a gateway to excellence in the customer service domain.

Learning Outcomes Customer Service (CRM, KYC & Phone-Based Customer Service) Bundle:

• Grasp fundamental CRM strategies for customer engagement.
• Understand KYC norms for improved customer interactions.
• Master phone-based service techniques and etiquettes.
• Learn to manage customer relationships effectively.
• Develop skills in customer service environment management.
• Acquire insights into customer feedback analysis.
• Enhance proficiency in CRM-based communication methods.

Customer Service (CRM, KYC & Phone-Based Customer Service) Bundle

This thoughtfully curated Customer Service (CRM, KYC & Phone-Based Customer Service)

bundle is a deep dive into the essence of customer service. Spanning from the Diploma in Phone-Based Customer Service to the Award in Voice of the Customer, each course is designed to enrich your understanding and expertise in CRM. You'll explore the intricacies of KYC, learning to tailor customer interactions with precision and care. Delve into the world of CRM, where managing and nurturing customer relationships becomes your forte. This theoretical journey offers profound insights into customer psychology, equipping you with the skills to transform customer experiences.

QLS Endorsed Courses:

• Course 01: Diploma in Phone-Based Customer Service Training at QLS Level 5
• Course 02: Diploma in KYC at QLS Level 5
• Course 03: Diploma in Customer Relationship Management (CRM) at QLS Level 4
• Course 04: Award in Customer Service & Environment at QLS Level 2
• Course 05: Award in Voice of the Customer at QLS Level 2

This Customer Service (CRM, KYC & Phone-Based Customer Service) Bundle is ideal for:

• Aspiring Customer Service Professionals
• CRM Enthusiasts and Specialists
• Individuals seeking a career in KYC Compliance
• Professionals aiming to enhance customer engagement skills

• Customer Service Representative: £20,000 - £25,000
• CRM Specialist: £25,000 - £35,000
• KYC Compliance Officer: £30,000 - £40,000
• Customer Relationship Manager: £35,000 - £45,000
• Customer Service Manager: £40,000 - £50,000
• Head of Customer Service: £45,000 - £60,000

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Certificate of completion

Hard copy certificate - Included